To better assist with any support requests regarding the BullCharts Data Downloader, please send us the log file.
- Go to Tools then Get Daily Data.
- Select the Event Viewer tab.
- Next, click Open the log file.
4. The Event log will display.
5. Ctrl + A to highlight all the text.
6. From the Format menu, select Copy or use Ctrl+C to copy the log.
7. Then in an email, select Paste from the Edit menu, or Ctrl + V to insert the log into the email.
8. Email to BullCharts Support at firstname.lastname@example.org