Problem

Solution

1. Check User ID

The User ID maybe be corrupted after an upgrade or incorrect when you are trying to download daily data.  Please check your User ID under Tools, then Login.  It may have additional characters.  If so, please remove the extra characters or reenter your correct User ID.

2. Reboot you computer to clear any errors

3. Password may have an invalid character

a. Passwords containing # are invalid.  Please change your password.

b. Exit the BullCharts Data Downloader to clear the old password.

c. Enter the new password in Tools/Login.  Click Apply.

Event Viewer error log in Get Daily Data

17/11/2016 1:27:00 PM: ASX EOD update failed.
System.Net.WebException: The remote server returned an error: (401) Unauthorized.
at WebLink.Data.Downloader.DownloadEngine.DownloadBullSystemTablesDataFlagment(String db, Int32 startPercentCompleted, Int32 weight, Int32& errorCount)
at WebLink.Data.Downloader.DownloadEngine.Run(String db)